Terms & Conditions
This website www.zealotiniatures.com is owned and operated by:
Zealot Miniatures Limited
Sunrise Business Park
Higher Shaftesbury Road
VAT number GB 231763714 Registered in England and Wales 09316320
Email: [email protected] Tel: 01258 920085
If you need to contact us please use the details above.
Make a Contract with us
2.1 You must be 18 years old to place an order with us. If you are under the age of 18 then you must have a parent/guardian place the order on your behalf.
2.2 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. We consider your order accepted once dispatched.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we reserve the right to cancel this order and refund you in full. This is deemed as Zealot Miniatures refusing to accept your order and this can happen at any point up to acceptance of the order.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
How to place an order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time using the cross in the corner of each item.
3.2 Carriage/Shipping charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Visa Debit, Mastercard, American Express, Delta/Connect or via PayPal or Stripe.
3.5 Promotional prices only apply during the period stated.
3.6 Prices quoted on our website are in GBP pounds sterling and are dynamic to include Value Added Tax (VAT) at the current rate for UK residents. EU and ROW customers are displayed prices without VAT. VAT will sometimes be charged by your local customs. Please check with your local customs office for more info.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will dispatch the parcel, you will be notified of the estimated delivery date via email.
Delivery & Carriage Charges
4.1 Goods will normally be dispatched from our store within 3 – 5 working days and any estimated dispatch date is an estimate, which can change without notice.
4.2 For typical dispatch and delivery times, the store will calculate this for you at the checkout at time of purchase
4.3 Each shipping provider has a different delivery aim. RoyalMail 24 for example is 1-3 working days as the delivery aim but can take up to 14 working days.
4.4 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.
4.5 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended or in a safe place.
4.6 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.7 Please check the goods on delivery – any goods found to be missing or damaged we are happy to exchange. Please contact us at [email protected]
4.8 If the goods are lost or damaged in transit, please let us know within a week of the expected delivery date.
4.9 You should tell us about any special delivery requirements or conditions when you place your order, in the comments section at the checkout.
4.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.12 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
Cancellation and returns
5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
5.2 You can cancel your contract at any time up to 7 days after the day of delivery. To do this, please e-mail or write to us.
5.3 If you decide to return the goods, you must do so within 14 days of delivery to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.4 If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.5 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
5.6 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however, on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however, you will be required to cover our reasonable postage costs.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
9.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make a cancellation and/or re-stocking charges.
9.2 Claims for missing or damaged items must be made within 2 days of delivery.
Website Disclaimer for www.zealotminiatures.com
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. The material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
Links to and from other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of the material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.