|1. Something is OUT OF STOCK. What does this mean?||We aim to restock sold out models inside of a couple of weeks. Out of stock means the model is waiting for fresh moulds and new castings.|
|2. Do you ship to my country?||We ship to over 80 countries worldwide. We can only not ship to the PRC and the Antarctic circle.|
|3. What shipping company do you use?||For most orders we post with Royal Mail, who will hand the post to your countries postal service (USPS, LaPost etc). For larger orders of high value or weight, we ship with UPS.|
|4. When do I get my minis?||Upon checkout in the store, it will estimate a delivery time for you. This is an estimate and will depend on how the postal service is performing.|
|5. How much does the shipping cost?||Upon checkout in the store, it will quote for shipping. We have two options: Tracked and Untracked. If you want a tracking number, select tracked shipping. Regular shipping only comes with a delivery confirmation.|
|6. What payment methods do you accept?||We have integrated with Stripe and Paypal. This allows payment with Debit Cards, Credit Cards or Paypal accounts. Stripe accepts major cards including: VISA, VISA Debit, MasterCard, Discover, JCB, American Express|
|7. Is Covid-19 causing any issues?||Business continues as usual, but delivery times may be a little longer internationally, as the postal service is experiencing some delays.|
The UK is now no longer an EU country. We no longer need to charge VAT on international orders, you will notice all prices in the store are now 20% cheaper.
But EU customers will now pay that VAT tax to your local customs and imports office when the order arrives in your country.
With the 20% cheaper prices on our store, this should roughly equal out. But please check with your local tax authorities for exact details.
|9. There is a problem with my order. What do I do?||No problem, send us a message in the Contact Us section with a photo of the problem and we will get back to you ASAP with a solution.|
|10. Do you accept returns?||In the rare case you change your mind about a model, you can contact us and arrange to send it back to us with tracked shipping, for a refund.|
|11. What scale are your miniatures?||Miniatures are 30mm scale to work with most other popular brands. Models in the “Large Scale” section are made at a larger scale.|
|12. What material are the minis cast in?||We cast in high quality PU Resin. In our opinion it is the best material for detail, durability|
|13. Do you sell to trade?||Yes, if you want to stock our products, please do get in touch for terms.|
|14. Do you sell 3D printable files of your models?||Not at the moment. But watch this space for a 3D print friendly selection soon.|
|15. How is your site security?||Very good. We have SSL encryption (which is keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems) and we take payments with the secure Stripe or Paypal platforms.|